Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Mortgage Quality Assurance Specialist

Territory: Nashville, TN
  • Act as a collaborative partner with all business units focusing on solving real problems for internally and externally raised issues.

  • Complete research to identify root cause for issues identified.

  • Compile and analyze internal and external reporting from reviews completed on mortgage loans throughout the loan manufacturing process.

  • Review and work with business units to confirm audit findings and document audit response and full resolution of items noted.
  • Detect opportunities to automate and streamline internal processes to improve efficiency and performance effectiveness.

  • Review updates to Loan Operating System for opportunities for process improvement.

  • Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.

  • Use spreadsheets and databases to maintain detailed audit records/ tracking of identified issues and remediation action plans.

  • Create, prepare, and distribute reporting to Senior and Executive Management and stakeholders as identified.

  • Continuously participate in the improvement of operational tools, as well as active involvement in other projects as required.

  • Stay up to date on industry updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.

  • Partner with and provide support to other members of the Quality Assurance Department.

  • Serve as a contact for the Quality Assurance Team.

  • Other duties as assigned.


What We Look For:

  • 5+ years’ experience in the Mortgage Industry Knowledge of financial services regulatory environment, particularly Mortgage Lending regulations is highly preferred.

  • Accomplished leader with proven track record building and creating process, procedures and reporting

  • Ability to build rapport and trust with teams cross-functionally and across all levels

  • Above average, effective communication, organizational, time-management, and presentation skills

  • Ability to thrive in a fast-paced company

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