Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Consumer Direct Mortgage Closer

Territory: Charlotte, NC

This role works directly with the borrower and the title company to ensure a smooth and timely closing process. A solid candidate will work diligently to finalize the closing portions of the loan transaction. Responsibilities include:

  • Prepare the initial Closing Disclosure for title approval and borrower receipt
  • Review all aspects of the loan in Encompass leaning heavily on data integrity and compliance
  • Ensure all TRID timeframes and requirements are met
  • Review documentation and complete several tasks in the loan closing process including but not limited to: the title commitment, insurance policies, appraisal, flood certification, and the sales contract
  • Monitor and address any alerts, audit issues, and compliance concerns throughout the closing process
  • Ensure daily, weekly and monthly internally specified requirements surrounding successful follow up, task completion and most importantly client satisfaction (both with internal and external clients) are met
  • Work as a team with the underwriting, processing, and post-closing teams to ensure the all loans are being completed and addressed in a timely manner and within deadline
  • Schedule the loan closing with all parties involved
  • Prepare the Closing Documents and the final Closing Disclosure
  • Prepare the loan for funding and post-closing

Ensures exceptional customer service by maintaining thorough knowledge of the loan process at ConsumerDirect Mortgage along with lending and documentation requirements, and providing thorough and accurate updates and guidance to both internal and external clients

What you need

  • Positive attitude with lots of energy
  • Excellent computer skills
  • Excellent telephone, communication {oral and written), interpersonal and organizational skills
  • Ability to work well with a team environment and take constructive criticism, coaching and feedback on a consistent basis
  • Highly detailed and organized with the ability to multi-task and thrive in a very fast paced environment
  • Ability to prioritize and manage a large volume of tasks while providing excellent customer service
  • Strong loan pipeline management skills a plus
  • Encompass by Ellie Mae experience a plus
  • Experience in mortgage operations a plus

Compensation will consist of a base salary and variable component tied to your success in achieving production targets.


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