Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Universal Banker

Territory: Decherd, TN

POSITION SUMMARY: The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process. Universal Bankers regularly apply policies and best practices based on FirstBank and financial industry knowledge, supporting the Financial Center with an advanced level of bank product knowledge and mentoring other branch Associates as needed.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.

Support both Financial Center Manager and Relationship Manager operations performing Teller Manager, Financial Service Representative and/or Relationship Manager Associate duties as needed.

Service and maintain loan portfolios, including but not limited to processing new loan requests, modifying existing loans, coordinating and underwriting loans, and clearing exceptions as needed.

Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts.

May support Financial Center Manager in day-to-day operations of branch.

Represent the Bank at community activities and outside sales opportunities.

Model consistent, distinctive service to all customers when delivering the FirstBank service experience.

Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.

Regular and reliable attendance.

May lead the work of others who perform essentially the same work. May set priorities, schedule and review work, but have no responsibility to hire, terminate, review performance and/or make pay decisions.

KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High school diploma or the equivalent required. 

Experience: Minimum of three years, with specific bank experience required. 

Certifications and Licenses: National Mortgage Lending Service (NMLS) certification, Credit Life Insurance License, and Notary preferred.

Strong customer service skills with excellent verbal and written communication.

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