Quality Assurance Compliance Analyst

Responsibilities:

• Perform sampling of Mortgage loan files to demonstrate successful implementation of Compliance processes and controls, monitoring of high-risk compliance areas, and fair lending initiatives.
• Manage, track and report the Compliance Quality Assurance responses to Mortgage business unit inquiries.
• Ensuring root causes to HMDA data issues identified are addressed, collaborating with Mortgage Technology, Quality Assurance Compliance Specialists and the Business Units as needed.
• Collaborate with and support Quality Assurance Compliance Team with research of the regulations to validate internal and external audit findings and requirements for remedy.
• Monitor consumer complaint reporting for trending items, ensure full, timely remedy occurs for the borrowers and partner with the Quality Assurance Specialist to ensure any process/systemic root causes of complaints are addressed with the business units.
• Continuously participate in the improvement of operational compliance tools, as well as active involvement in other projects as required.
• Stay up to date on regulatory updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.
• Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.
• Other duties as assigned.

What we Look For:

• Compliance experience in Secondary Mortgage
• Working knowledge of Federal and State regulations, particularly Mortgage Lending regulations is highly preferred.
• Ability to build rapport and trust with teams cross-functionally and across all levels
• Ability to thrive in a fast-paced company
• Proven experience successfully working in a confidential environment