Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Quality Assurance Compliance Analyst

Territory: Franklin, TN

Quality Assurance Compliance Analyst


  • Perform sampling of Mortgage loan files to demonstrate successful implementation of Compliance processes and controls, monitoring of high-risk compliance areas, and fair lending initiatives.
  • Manage, track and report the Compliance Quality Assurance responses to Mortgage business unit inquiries.
  • Ensuring root causes to HMDA data issues identified are addressed, collaborating with Mortgage Technology, Quality Assurance Compliance Specialists and the Business Units as needed.
  • Collaborate with and support Quality Assurance Compliance Team with research of the regulations to validate internal and external audit findings and requirements for remedy.
  • Monitor consumer complaint reporting for trending items, ensure full, timely remedy occurs for the borrowers and partner with the Quality Assurance Specialist to ensure any process/systemic root causes of complaints are addressed with the business units.
  • Continuously participate in the improvement of operational compliance tools, as well as active involvement in other projects as required.
  • Stay up to date on regulatory updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.
  • Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.
  • Other duties as assigned.

What we Look For:

  • Compliance experience in Secondary Mortgage
  • Working knowledge of Federal and State regulations, particularly Mortgage Lending regulations is highly preferred.
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Ability to thrive in a fast-paced company
  • Proven experience successfully working in a confidential environment


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