Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Mortgage Quality Control Generalist

Territory: Franklin, TN

Provides support to Quality Control department on many different levels. Technical support and Portal management for all QC reporting and loan level submissions. Understanding and knowledge of Secondary market requirements for all Quality Control functions.

Duties and Responsibilities:

  • Coordination, tracking and monitoring of open file request received from multiple sources/partners
  • Assignment and monitoring of all required monthly post close QC audits
  • Responsible for QC database and third-party QC portal
  • Research of guidelines to provide support documentation and feedback on reviews for internal and external QC audits
  • Assist department manager with special assignments, reporting and audit request
  • Special assignments as needed for Quality Control dept
  • Coordination and assistance of all pre-close functions for reporting, tracking and monitoring task

Job Requirements:

  • Ability to work independently and handle multiple and diverse complex assignments/ projects simultaneously
  • Meet minimum accepted productivity levels set by management
  • Ability to meet deadlines on time sensitive projects and multiple projects at same time
  • Proactively communicate with multiple departments
  • Occasional travel
  • Occasional overtime based on deadlines of projects
  • Excellent computer skills
    • Microsoft office skills
    • Excel
    • Ellie Mae Encompass 360 knowledge a plus
    • Professional writing skills (policy, procedure and other correspondence)
    • Minimum of 2 years Mortgage experience
    • Knowledge of lending compliance regulations (FDIC, CFPB, State)
    • GSE automated underwriting systems knowledge

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