Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Customer Call Support Clerk

Territory: Lexington, TN

This position is responsible for providing quality service via telephone, fax or email to internal or external bank customers in regards to Electronic Banking and Bookkeeping needs. This position is also responsible for researching and resolving customer requests and performing general account maintenance.

Duties and Responsibilities

  • Answers inbound telephone inquiries from customers and personnel of other departments in a responsive and courteous manner
  • Resolves customer questions and problems regarding the bank’s portfolio of products and services and other miscellaneous customer service requests
  • Makes referrals to appropriate bank business units
  • Perform account maintenance and match appropriate products to customers needs. 
  • Provide personalized customer service that exemplifies the FirstBank Experience
  • Maintain log of product/service issues for future development.
  • Consults with the  manager on more complex issues to increase customer satisfaction
  • Provide back-up support to the Electronic Banking clerks by filing, mailing notices, and performing other duties as requested.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with FirstBank’s BSA/AML Policy and Procedures.
  • Perform related duties as assigned by supervisor.


  • Successful completion of in-house training or other approved training programs
  • Ability to operate a fax, adding machine and scanner
  • Good organizational skills

Adherence to Policies and Procedures:

  • Attendance
  • Punctuality
  • Required Training
  • Dress Code
  • Safety
  • Compliance
  • Confidentiality

Education and /or Experience

  • High School diploma or general education degree (GED) required
  • 1+ years of customer service experience
  • Preferred 1+ years of banking experience
  • Preferred knowledge of a multi-line phone

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos.  The associate should also have the ability to effectively present information in one-on-one and small group situations to other associates of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Must also have the ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Ability to use database software, spreadsheet software, and word processing software


  • Ability to work in a stationary cubicle environment that requires sitting for long periods of time
  • Experience handling confidential information

All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.

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