Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Mortgage Training Manager

Territory: Nashville, TN

This position is responsible for assessing the needs, designing and implementing a best-in-class training division through a blended learning approach. Responsible for the effective development, coordination and presentation of training and development programs for all mortgage employees. Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance.



ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.


  • Regularly meets with managers and leaders of departments to understand the business outcomes essential for their success.


  • Design and deliver employee training programs (e.g. individual, team, and skill-based training)


  • Evaluate needs of mortgage division and plan training programs accordingly


  • Develop, implement, and monitor training programs


  • Develop multimedia visual aids and presentations


  • Create testing and evaluation processes


  • Assist in preparation and implementation of training budget


  • Conduct performance evaluations for training staff if applicable


  • Manage staff of classroom facilitators as appropriate


  • Work with mentors to plan, deliver, and evaluate on-the-job training initiatives


  • Build solid cross-functional relationships


  • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.


  • Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.


  • Hold training team accountable for delivering elite results based on pre-determined goals and initiatives


  • Embrace and champion FirstBank’s core values and strategic initiatives

  • Model safe and sound mortgage banking procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols


  • Regular and reliable attendance.


  • Perform other duties as assigned


Additional Information:


Position serves both internal co-workers and external partners/vendors.


Access to and/or work with sensitive and/or confidential information.


Exhibit an expert understanding of mortgage industry regulatory compliance including FirstBank- specific policies and procedures, applying knowledge and best practices as appropriate.


SUPERVISORY SKILLS: (As team is built out)


Manage and direct the work of others, including planning, assigning, scheduling and reviewing work; ensure quality standards; set FirstBank tone and culture. Responsible for hiring, terminating, training and developing, reviewing performance, and administering corrective action for staff.


KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.



Bachelor’s degree preferred with coursework in Organizational Development, Instructional Design or related discipline and/or equivalent experience


Experience: 5-10 years of experience in training in the financial services/mortgage industry
preferred, experience in both retail and online mortgage lines of business preferred


Certifications and Licenses: N/A


Skills and Abilities:


Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases and presentations to support business objectives.


Organizational Communication - Handle broad-based complex information across departments with companywide impact. Present to diverse audiences, and can negotiate, motivate and persuade others.


Functional Area Independent Judgment - Provide and set goals and priorities for functional area. May make recommendations for location initiatives, practices and programs. Make decisions for and/or resolve problems for others.


Complex Business Problems - Problems are broad and abstract. Must develop solutions using substantial creativity, resourcefulness, innovation, negotiation and diplomacy.


Location-Specific Impact - Decisions impact the management and operations within a location. May contribute to business and operational decisions that affect the Market.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.


While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.




Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.


Work in well-lit, ventilated and climate-controlled branch environment with routine office equipment; some equipment has moving mechanical parts.


Noise level in the work environment is moderate and typical for a mortgage banking environment.


Extensive overnight travel (up to 50%) by land and/or air.


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