Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Relationship Manager Associate

Territory: Jackson, TN



The Relationship Manager Associate (RMA) provides administrative processing support to the Relationship Manager (RM) team while providing a high level of customer service to clients. The RMA performs various support duties pertinent to meeting the needs of FirstBank’s clients and development of new business, and functions as an extension of the RM team for sales opportunities and brand awareness.


ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.   


  • Function as a member of the Relationship Manager team providing support to Commercial Real Estate and/or Retail Banking teams as needed.


  • Prepare  and  review  all  account  documentation  pertinent  to  loans,  and  monitor  the administration of the loan closing process.


  • Review loan files to ensure file completeness, including the proper security of designated collateral.


  • Monitor past dues and future maturities, manage draws, and update RMs on a regular basis.


  • Actively  work  to  develop  relationships  with  all  Bank  partners  to  identify  cross-sell opportunities and referral business.


  • Answer phones and/or greet FirstBank visitors, providing assistance and direction as appropriate.


  • May assist with preparation of Loan Committee packets.


  • Provide consistent, distinctive service to all clients when delivering the FirstBank service experience.


  • Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols.


  • Regular and reliable attendance.


  • Perform other duties as assigned.


Additional Information:  


Position serves both internal co-workers and external customers.



Access to and/or work with sensitive and/or confidential information. 


Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.    




Not responsible for supervising employees.


KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.


Education: High school diploma or the equivalent required, with Bachelor’s degree preferred


Experience: Minimum two years with banking experience preferred


Certifications and Licenses: May require National Mortgage Lending Service (NMLS) certification


Skills and Abilities:


Business Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret graphs.


Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases and presentations to support business objectives.  


Moderate Communication – Regularly use moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to department or middle management.  


Moderate Independent Judgment - Results are defined; set personal goals and determine how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.


Routine  Business  Problems  -  Problems  encountered  are  routine,  somewhat  repetitive,  and generally solved by following clear directions and procedures.


Job-Specific Impact - Decisions generally affect own job or assigned functional area.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.  



While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.




Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.


Work in well-lit, ventilated and climate-controlled retail branch banking environment with routine office equipment; some equipment has moving mechanical parts.


Noise level in the work environment is moderate and typical for a retail banking environment.


Minimum overnight travel (up to 10%) by land and/or air.


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