Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
Share with friends or Subscribe!

FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Mortgage Quality Assurance Compliance Specialist

Territory: Nashville, TN
  • Partner with FirstBank Mortgage Compliance Department to ensure consistency in addressing opportunities to enhance regulatory practices and communications to all Mortgage departments.
  • Act as a collaborative partner with all business units focusing on solving real problems from a Compliance perspective for internally and externally raised issues.
  • Complete research to identify root cause for issues identified.
  • Compile and analyze internal and external reporting from reviews completed on mortgage loans throughout the loan manufacturing process.
  • Review and work with business units to confirm audit findings from a Compliance perspective and document audit response and full resolution of items noted.
  • Detect opportunities to automate and streamline internal processes to improve efficiency and performance effectiveness.
  • Review updates to Loan Operating System for opportunities for Compliance process improvement.
  • Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.
  • Use spreadsheets and databases to maintain detailed audit records/ tracking of identified issues and remediation action plans.
  • Create, prepare, and distribute reporting to Senior and Executive Management and stakeholders as identified.
  • Continuously participate in the improvement of operational compliance tools, as well as active involvement in other projects as required.
  • Stay up to date on regulatory updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.
  • Maintain current Encompass Disclosure Matrix.
  • Partner with and provide support to other members of the Quality Assurance Department.
  • Serve as a contact for the Quality Assurance Team.
  • Other duties as assigned.


What We Look For:

  • 5+ years’ experience in the Mortgage Industry with 4+ years in a Mortgage Compliance role preferred. .
  • Knowledge of financial services regulatory environment, particularly Mortgage Lending regulations is highly preferred.
  • Proven track record building and creating process, procedures and reporting
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Above average, effective communication, organizational, time-management, and presentation skills
  • Ability to thrive in a fast-paced company


Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System