Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Financial Center Manager

Territory: Bowling Green, KY

POSITION SUMMARY:

The Financial Center Manager (FCM) leads a team of Associates and is accountable for daily Financial Center operations including oversight of functions that service the Teller line, day-to-day policy and procedure adherence, and improvement of Financial Center performance, specifically the growth of deposits, loans, and referrals to other bank partners. The FCM drives branch performance results through strong personal sales performance and direction of the entire branch team to meet and exceed sales and quality service goals.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.   

  • Drive Financial Center and Market profitability by encouraging day-to-day service and sales activity compliance with policy standards for customer and operational excellence, meet regulatory compliance requirements, and motivate and coach staff toward achievement of sales goals and Financial Center balance sheet growth using bank product knowledge expertise.
  • Maintain appropriate staff levels based on daily operational needs; provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks.
  • Maintain efficient administration of daily operations ensuring compliance with FirstBank policies, procedures and internal audits.
  • Coach Associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transaction accuracy and customer engagement.
  • Communicate FirstBank information with and from Market President to staff ensuring consistency of delivery of FirstBank standards, expectations and values.
  • Develop and maintain an active portfolio of Consumer and Commercial loans, identifying and approving loans within prescribed limits, referring larger and/or specialty loans to bank partners as appropriate.
  • Prepare, review and/or decision all account documentation, including credit quality pertinent to loans, and monitor the administration of the loan closing process.
  • Participate in Bank and community activities to increase and maintain FirstBank’s visibility and relevance within the assigned Market.
  • Maintain and develop relationships with existing customers, continually deepening those relationships to further achieve deposit and loan goals.
  • Assist or function as a back-up to Tellers and/or Financial Service Representatives when needed.
  • Bring issues to resolution via problem solving.
  • Set the branch standard of consistent, distinctive service to all customers when delivering the FirstBank service experience.
  • Model, practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information: 

Position serves both internal co-workers and external customers.

Access to and/or work with sensitive and/or confidential information. 

Exhibit a working understanding of banking industry regulatory compliance including FirstBank- specific policies and procedures, applying knowledge and best practices as appropriate.    

SUPERVISORY SKILLS:

Manage and direct the work of others, including planning, assigning, scheduling and reviewing work; ensure quality standards; set FirstBank tone and culture. Actively involved in decisions for hiring, terminating, training and developing, reviewing performance, and administering corrective action for staff.

KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High school diploma or the equivalent required

Experience: Minimum five years

Certifications and Licenses: National Mortgage Licensing System (NMLS) Certification and Credit Life Insurance License within first year of employment; must be bonded within first six months of employment.

Skills and Abilities:

Business Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret graphs.

Moderate Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases and presentations to support business objectives.  

Moderate Communication - Regularly use moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to department or middle management.

Moderate Independent Judgment - Results are defined; set personal goals and determine how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices; may collaborate with other operating areas.

Location-Specific Impact - Decisions impact the management and operations within a Financial Center. May contribute to business and operational decisions that affect the Financial Center.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.  

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:  

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Work in well-lit, ventilated and climate-controlled retail branch banking environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is moderate and typical for a retail banking environment.

Minimum overnight travel (up to 10%) by land and/or air.

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