Quality Assurance Compliance Specialist 

Responsibilities:

• Partner with FirstBank Mortgage Compliance Department to ensure consistency in addressing opportunities to enhance regulatory practices and communications to all Mortgage departments.
• Act as a collaborative partner with all business units focusing on solving real problems from a Compliance perspective for internally and externally raised issues.
• Complete research to identify root cause for issues identified.
• Compile and analyze internal and external reporting from reviews completed on mortgage loans throughout the loan manufacturing process.
• Review and work with business units to confirm audit findings from a Compliance perspective and document audit response and full resolution of items noted.
• Detect opportunities to automate and streamline internal processes to improve efficiency and performance effectiveness.
• Review updates to Loan Operating System for opportunities for Compliance process improvement.
• Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.
• Use spreadsheets and databases to maintain detailed audit records/ tracking of identified issues and remediation action plans.
• Create, prepare, and distribute reporting to Senior and Executive Management and stakeholders as identified.
• Continuously participate in the improvement of operational tools, as well as active involvement in other projects as required.
• Stay up to date on regulatory updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.
• Partner with and provide support to other members of the Quality Assurance Department.
• Other duties as assigned.

What We Look For:

• 5+ years’ experience in the Mortgage Industry
• Knowledge of financial services regulatory environment, particularly Mortgage Lending regulations is highly preferred.
• Accomplished leader with proven track record building and creating process, procedures and reporting
• Ability to build rapport and trust with teams cross-functionally and across all levels
• Above average, effective communication, organizational, time-management, and presentation skills
• Ability to thrive in a fast-paced company