Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer. We encourage minority and female applicants to apply.

Quality Assurance Compliance Specialist

Territory: Franklin, TN

Quality Assurance Compliance Specialist 


  • Partner with FirstBank Mortgage Compliance Department to ensure consistency in addressing opportunities to enhance regulatory practices and communications to all Mortgage departments.
  • Act as a collaborative partner with all business units focusing on solving real problems from a Compliance perspective for internally and externally raised issues.
  • Complete research to identify root cause for issues identified.
  • Compile and analyze internal and external reporting from reviews completed on mortgage loans throughout the loan manufacturing process.
  • Review and work with business units to confirm audit findings from a Compliance perspective and document audit response and full resolution of items noted.
  • Detect opportunities to automate and streamline internal processes to improve efficiency and performance effectiveness.
  • Review updates to Loan Operating System for opportunities for Compliance process improvement.
  • Establish yourself as a subject matter expert on all FirstBank’s processes, products and services, maintaining a current and comprehensive knowledge base.
  • Use spreadsheets and databases to maintain detailed audit records/ tracking of identified issues and remediation action plans.
  • Create, prepare, and distribute reporting to Senior and Executive Management and stakeholders as identified.
  • Continuously participate in the improvement of operational tools, as well as active involvement in other projects as required.
  • Stay up to date on regulatory updates/ changes and pro-actively ensure actions are taken to educate FirstBank Mortgage associates on the changes and validate that policy and procedures are modified accordingly.
  • Partner with and provide support to other members of the Quality Assurance Department.
  • Other duties as assigned.

What We Look For:

  • 5+ years’ experience in the Mortgage Industry
  • Knowledge of financial services regulatory environment, particularly Mortgage Lending regulations is highly preferred.
  • Accomplished leader with proven track record building and creating process, procedures and reporting
  • Ability to build rapport and trust with teams cross-functionally and across all levels
  • Above average, effective communication, organizational, time-management, and presentation skills
  • Ability to thrive in a fast-paced company


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