City President
Department: Br. 90 Knoxville
Office: Knoxville
Location: Knoxville, TN
Description
Summary:
The City President is a highly visible position responsible for managing all banking activity within their respective territory, including but not limited to all Financial Centers, C&I Lending, RES Lending, and CRE Lending. This position is also charged with developing long-term relationships in the community through local involvement outside from bank activities as well as the sale and service of bank products. These duties will be accomplished by performing the following duties personally or through subordinate supervisors.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
· Financial Accountability – Responsible for the combined profitability of the city/territory
Standard:
· Achieving combined Net Income goals as established by the Area President or Metropolitan bank President
· Managing Sales Activities – Responsible for fostering a sales culture among every member in the Financial Center as well as Wholesale Banking Staff
Standard:
· Achieving specific sales goals as established by the Area President or Metropolitan Bank President.
· Sales goals to include RET, CRE, C&I, RES
· Customer Service – Responsible for fostering the FirstBank Experience among every member in the financial center and wholesale banking staff in the following ways: Phones answered by the third ring, proper greeting on every telephone call, all customers greeted when entering the financial center, financial center employees should stand and properly greet (handshake, eye contact, introduction) each customer before entering a meeting, use the customer’s name at least once, thank the customer, always get back to the customer before sundown.
Standard:
· Results from secret shoppers
· Bank management observations
· No customer complaints to the Area President or Metropolitan Bank President
· Human Resources - Responsible for recruiting, engaging, developing and retaining
Standard:
· Achieving individual Financial Center personnel as well as wholesale banking personnel turnover goals
· Internally promoting candidates from within (growing people)
· No employee complaints
· All employee reviews completed on time
· Asset Quality – Foster a balance between loan production and credit quality
Standard:
· A minimum combined asset quality score of no less than 8
· Adhere to Policy and Procedures - Responsible for branch compliance with bank policies, procedures, and operational integrity.
Standard:
· No findings from internal audit
· All financial center employees and wholesale banking staff must meet all required training
· No CIP violations
· No compliance violations
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities:
Five plus years of supervisory experience to include the management of multiple branches and/or the management of a commercial lending staff.
Education and/or Experience:
Minimum of 10 years relevant branch operations and/or branch sales experience
Bachelor’s degree preferably in finance; or ten years related experience and/or training in a financial institution; or equivalent combination of education and experience
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software.
Other Skills and Abilities:
Must be active and visible in the community to promote FirstBank and enhance business development efforts. Must have the willingness and desire to initiate outside sales calls.
All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.
© 2007 First Bank.
