Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Teller I - On Call

Territory: Paris, TN

Summary:

Associate must have the ability to provide service to bank customers by processing customer transactions promptly, correctly and efficiently.   Accepting checking and saving deposits, cashing checks, processes withdrawals and accepts loan payments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Daily work processed and submitted timely and accurately (Checking, Savings, Christmas Club Deposit, utility payments, and TTL payments)
  • Receives loan payments, checks due dates, and assesses late charges when applicable.
  • Cash Checks: Payroll or window withdrawals verify endorsements, receive proper identification for cash back, and ensure validity.
  • Transactions processed to established time standards.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Assist in the processing of Night Depository transactions; administering proper retrieval and recording.
  • Balance cash drawer daily, including periodic batching cash checks.
  • Identify Counterfeit Currency.
  • Properly secures and observes cash storage at all times.
  • Policies and Procedures are followed to avoid Operating Losses and Loss Exposures.
  • Security and internal control procedures are followed consistently.
  • Handle customer transactions according to policies and procedures.
  • Teller cash differences are within bank guidelines.
  • Assist customers in the reconciliation of their accounts/checkbook as needed.
  • Issuance of cashiers’ check, money orders, or travelers cheques.
  • Sell or redemption of savings bonds.
  • Basic knowledge of associate responsibility to complete the Currency Transactions Reports or Monetary Instrument Log.  Then have the ability to complete these forms with supervision or assistance from another experienced associate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with the disabilities to perform essential functions.

Adherence to Policies and Procedures:

  1. Attendance
  2. Punctuality
  3. Required Training
  4. Dress Code
  5. Safety
  6. Compliance
  7. Confidentiality

Customer Service

  • Display responsiveness to lobby traffic and customer needs and handle all levels of customer service to maximize customer service.
  • Ensure each customer is acknowledged in a friendly and helpful manner.
  • Provide prompt and accurate follow through on all customer inquiries, requests, and complaints.
  • Offer the customer an alternative if unable to satisfy a request.
  • Demonstrate effective interpersonal skills necessary to interact positively with both customers and staff members.

Education and /or Experience

High School diploma or general education degree (GED); or one + years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Must have the ability to read and comprehend simple instructions, short correspondence and memos.  The associate should also have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Must also have the ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, and individual should have knowledge of Database software; and Word Processing software.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to hear, speak and sit. This position regularly uses a computer (keyboard/mouse/screen) and telephone. The employee is frequently required to walk and stand for extended periods of time. The employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally bend, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision (computer work).

Progression Plan

In order for the associate to advance to the next level, the associate must have fully met all job requirements in the above plan.  The associate must demonstrate that they have gained knowledge exceeding their current job description and can perform duties listed in the next level.

All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.  

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