Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Mortgage Business Analyst - Imaging and OCR Platform

Territory: Franklin, TN

The Business Analyst (BA) position will serve as the primary point of contact for user communication, being the link between the technical team and the lines of business. The Person will be collaborating with stakeholders and other technology areas to analyze pros and cons in order to determine requirements to architect, design, develop, test, and implement a new Imaging Platform. The BA follows the standards, methodologies, polices and processes directed by industry best practices and the Project Management methodology of a lean and Agile team. The BA role requires an individual who has depth within several of the following disciplines; business process modeling, project management methodologies, information management, vendor performance, and mortgage operations.


  • 3-5 Years of relevant experience as Business Analyst. Strong documentation, presentation and facilitation skills. Strong written and oral communication skills. Experience working with technical staff and business users at all levels. Strong familiarity with project management software, such as Project Office, Excel, Team Foundation Server and other Project Management tools.
  • Bachelor's Degree or equivalent business experience in the field of computer science or business administration.
  • Preferred Skills: Experience in Mortgage operations, experience in systems analysis, process modeling, process design, suggesting and implementing process improvements.
  • Understanding of financial services software or LOS systems.
  • Experience with scanning, imaging, and OCR engines required. 
  • PMP certification and Aris experience desired.

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