Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

IT Systems Engineer

Territory: Nashville, TN

At the direction of the Infrastructure Manager, the IT Systems Engineer is responsible for the planning, engineering, monitoring, and maintenance of FirstBank's systems hardware and software infrastructure. The IT Systems Engineer also provides “Level 3” technical support for all IT-related infrastructure needs, including servers, workstations, networking, and telephony.

Duties and Responsibilities

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, backup, and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design and documentation of information and operational support systems
  • Provide 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
  • Provide exceptional customer service to all FirstBank associates and partners.
  • Approximately 10-25% travel, some overnight travel is required.
  • Other projects duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with the disabilities to perform essential functions.

  

Education and /or Experience

  • Minimum Bachelors Degree in IT, or equivalent work experience
  • Proven working experience installing, configuring, and troubleshooting Microsoft Server environments; MCSE certification highly desirable
  • Experience with networking (OSI network layers, TCP/IP); CCNA certification highly desirable
  • Experience with virtualization and containerization (e.g., VMware)
  • Experience with monitoring systems
  • Advanced to expert knowledge of hardware troubleshooting and repair skills
  • Strong background in Microsoft, Cisco, ShoreTel
  • ITIL Foundations, A+, or other technical certifications desirable

All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.

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