Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Customer Call Support Clerk - PT TEMP

Territory: Lexington, TN

This position is responsible for providing quality service via telephone, fax or email to internal or external bank customers in regards to Electronic Banking and Bookkeeping needs. This position is also responsible for researching and resolving customer requests and performing general account maintenance.

Duties and Responsibilities

  • Answers      inbound telephone inquiries from      customers and personnel of other departments in a responsive and courteous      manner
  • Resolves customer questions and problems      regarding the bank’s portfolio of products and services and other      miscellaneous customer service requests
  • Makes referrals to appropriate bank business      units
  • Perform      account maintenance and match appropriate products to customers needs.
  • Provide      personalized customer service that exemplifies the FirstBank Experience
  • Maintain      log of product/service issues for future development.
  • Consults      with the manager on more complex      issues to increase customer satisfaction
  •  
  • Provide      back-up support to the Electronic Banking clerks by filing, mailing      notices, and performing other duties as requested.
  • Adhere to all      applicable laws and regulations governing bank operations, including      compliance with FirstBank’s BSA/AML Policy and Procedures.
  • Perform      related duties as assigned by supervisor.

 

Qualifications:

  • Successful      completion of in-house training or other approved training programs
  • Ability      to operate a fax, adding machine and scanner
  • Good      organizational skills

 

Adherence to Policies and Procedures:

  • Attendance
  • Punctuality
  • Required      Training
  • Dress      Code
  • Safety
  • Compliance
  • Confidentiality     

Education and /or Experience

  • High      School diploma or general education degree (GED) required
  • 1+      years of customer service experience
  • Preferred      1+ years of banking experience
  • Preferred      knowledge of a multi-line phone

 

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. The associate should also have the ability to effectively present information in one-on-one and small group situations to other associates of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must also have the ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Ability to use database software, spreadsheet software, and word processing software

Other:

  • Ability      to work in a stationary cubicle environment that requires sitting for long      periods of time
  • Experience      handling confidential information

All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.

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