Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Fraud Investigator II

Territory: Chattanooga, TN

Position incumbent provides vital security support and guidance to personnel. General responsibilities include the investigation of crimes perpetrated against the Bank and appropriate case documentation. Incumbent continually maintains and applies a sound knowledge of banking practices, banking laws and regulations, and various types of financial institution fraud investigations including but not limited to depository, loan, and other fraud risk channels. Incumbent provides guidance/consultation to associates on workplace safety and security incidents and procedures, asset protection and loss mitigation strategies; performs data entry and analysis to identify and report fraud trends; delivers training; performs support duties for senior department personnel and special projects; and performs certain physical security and business continuity duties.



1. Initiate investigations of robbery, burglary, larceny, fraud and other financial crimes committed against the Bank and our customers to include both internal and external incidents under the supervision of the Corporate Investigations Manager.

2. Prepare written communications and case summaries in a thorough, clear, organized and timely manner. Properly document all case-related activities using the case management system and physical files as required.

3. Utilize the case management system for data entry and fraud analysis to ensure the effective identification and reporting of emerging fraud trends. Assist the Corporate Investigations Manager in the analysis of fraud data and the preparation of analytical reports as needed.

4. Apply working knowledge of the Electronic Fund Transfer Act (Reg E), the Uniform Commercial Code (UCC), as well as Bank account disclosures and customer agreements as applicable in crediting decisions and identifying liability and appropriate defenses to fraud-related matters under the supervision of the Corporate Investigations Manager.

5. Work with law-enforcement and civil counsel to accomplish recovery, prosecution, and restitution in security-related cases; and represent the organization in legal proceedings.

6. Conduct root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance. Recommend and assist in implementing process or system enhancements based on assessment of fraud controls, systems and processes.

7. Assist the Corporate Investigations Manager and Risk Management Director as needed in accomplishing departmental objectives, educating associates to appropriate levels on security risk and fraud awareness, and identifying risk mitigation opportunities within the organization.

8. Assist the Operational Risk Manager and other Risk Management personnel in identifying risk and monitoring compliance with risk-related programs.

9. Assist the Fraud Risk Administrator with aspects of the fraud detection system as directed. Identify opportunities to enhance and streamline fraud detection efforts and workflow processes. Interact with Risk Management personnel in identifying fraud detection/trending issues.

10. Provide consultation and day-to-day support to Bank associates related to workplace safety and security issues, fraud investigations and loss mitigation opportunities. Maintain positive and productive working relationships with Bank associates and business partners. Provide caring and professional fraud protection and awareness guidance when interacting with external customers.

11. Assist the Corporate Investigations Manager and Information Security leadership in conducting investigations of known or suspected security breaches, serious policy violations, and other pressing matters.

12. Assist in development of physical security, fraud-control, emergency-management, and other training modules; and deliver training sessions to associates within the organization as directed.

13. Conduct initial and ongoing training on all aspects of the Branch Security Manual, Company Security Manual, and other pertinent materials.

14. Perform periodic security assessments and site visits for Bank facilities as directed. Assist with physical security recommendations and event responses.

15. Act as a first responder and support the company during business continuity events as directed.

16. Augment or provide backup for Executive Protection objectives as directed.

17. Coordinate and complete a variety of security or fraud related special projects as assigned and provide project status updates as needed.

18. Provide ongoing feedback for improvement of all security or fraud related programs, policies and processes; and assist with implementation of improvements as necessary.

19. Provide initial training and periodic support to site Safety and Security Coordinators.

20. Participate in user groups, security and law-enforcement industry associations and cooperatives, and subscription and review of security publications, etc. to maintain a current knowledge of bank technology, systems, applicable financial crimes and mitigation processes.

21. Identify and attend cost-effective internal and external training opportunities to ensure continuous professional development and to identify and counteract emerging fraud issues within the industry. Complete all internal training as required.

22. Perform other duties as assigned.

Minimum Requirements:

  • Five years of experience in financial institution fraud investigations, corporate investigations or relevant field required.
  • Bachelorís Degree in the field of criminal justice, business management, finance, economics, accounting, social sciences, legal studies, etc., required.
  • Professional certification (Certified Fraud Examiner or similar) preferred. Professional designations may be substituted for a portion of the experience or educational requirement where applicable.
  • Experience in evaluating fraud claims; making fraud-related crediting decisions; identifying liability issues; and appropriate defenses based on understanding of Uniform Commercial Code Check Guidelines, Reg E, bank depository agreements, etc., preferred.
  • Experience in interviewing victims, claimants, bank associates, witnesses and suspects.
  • Excellent written and verbal communication skills.
  • Sound working knowledge of Microsoft Office products.
  • Ability to properly prioritize multiple work responsibilities, projects, and demands.
  • Must have reliable transportation and ability to travel on short notice as needed.

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