Career Opportunities with FirstBank

Tennessee’s premier community bank, dedicated to meeting our clients’ needs – big and small.

Careers At FirstBank
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FirstBank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

IT Support Specialist

Territory: Nashville, TN

Associate must provide top quality IT Support to all employees throughout the FirstBank organization. This IT support includes answering the Help Line and hands-on IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.

Duties and Responsibilities

  • Provide responsive, timely support to all end-user questions and support requests.       Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person. Set end-user expectations for resolution time and communicate changes in status as necessary.
  • Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
  • Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications, Antivirus, MS Outlook, and other communication applications.
  • Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
  • Responsible for adhering to FirstBank established security procedures.
  • Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
  • Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
  • Basic administration of Microsoft Active Directory, Exchange and Windows environment
  • Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
  • Provide exceptional customer service to all FirstBank associates and partners.
  • Other projects duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with the disabilities to perform essential functions.

Successful candidates will have a high degree of self-sufficiency, and must work well within a banking atmosphere.

  

Education and /or Experience

  • Minimum Associate Degree in IT, or equivalent work experience
  • Intermediate to Advanced knowledge of hardware troubleshooting and repair skills
  • Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
  • ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable

All statements are intended to describe the general nature and levels of work assigned to the job and are not intended to be an exhaustive list of all responsibilities, duties and skills required for personnel classified within the category.

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